Ms. Helena Evans

Helena Evans is  Managing Director at Criterion Loss Adjusters, who are market leading loss adjusting specialists in the High Net Worth, Fine Art and High Net Worth Real Estate markets.

With over 20 years Loss Adjusting experience, Helena started her career handling primarily domestic property claims arising from the full range of causes throughout southeast England. This experience developed to handling more and more complex claims including major losses, Ultra and High Net Worth, VIP Private Clients, vulnerable customers, resolving distressed claims and multimillion High Net Worth Real Estate claims.

Prior to joining Criterion as Head of Specialist Services, Helena was Director – Head of Major Loss and Private Clients, with a responsibility for a UK team of 20 Loss Adjusters.

Helena had the honour of being elected President of The Chartered Institute of Loss Adjusters for 2021/2022 and throughout her term in office continued to promote the importance of the human side of the role of an adjuster which is key to excellent customer service.

Helena has received the Cardiff University Bond Solon (CUBS) Expert Witness Civil Certificate and accreditation..

Expertise includes:
Assessment of Domestic Property claims
Claims settlement negotiation
Distressed claims resolution
VIP Private Client claims
Vulnerable Customers
High and Ultra High Net Worth
High Net Worth Real Estate

Associate of The Chartered Institute of Loss Adjusters (CILA) involved with the Women in CILA committee and in 2018 became the chair of The CILA High Net Worth Special Interest Group.
Treasurer and CILA representative for the European Federation of Loss Adjusting Experts (FUEDI) and also serves on the Executive Board of the Chartered Insurance Institute (CII) Society of Claims Professionals (SOCP)